Policies

Refund Policy

Last updated: August 2026

The 30-Night Sleep Guarantee

Every Snöbo order is covered by our 30-night sleep guarantee. Put your baby in snösoft™ for up to 30 nights from the date of delivery, and if you are not happy with how your nights are going, email [email protected] for a full refund of the product price. Used items are accepted within the guarantee window: that is the point of the guarantee.

How to start a return

Exchanges

Wrong size or want a different color or TOG? Email us and we will ship the replacement as soon as the original is scanned by the carrier, so your baby is never without their sleepwear.

Damaged or incorrect items

If anything arrives damaged or not as ordered, send us a photo and we will replace it immediately at no cost, no return required.

After 30 nights

Beyond the guarantee window, unused items in original condition may be returned within 60 days of delivery for a refund or store credit. Manufacturing defects are covered for 6 months from delivery.