We answer every email ourselves.
Questions about an order, sizing, the fabric, or anything else: write to us and a real person replies, usually within one business day (Mon-Fri).
The fastest answers to common questions live in the FAQ: sizing, TOG ratings, washing, shipping times, and how the 30-night guarantee works.
Include your order email and the product name and we can sort most things in a single reply: address changes, size swaps, guarantee returns, or a missing gift note.
Same inbox, we route it. For the ambassador program, head straight to Join the Den.